This Privacy Policy describes how Ujwal Gyaan Private Limited and its affiliates (collectively "Ujwal Gyaan Private Limited", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website www.ujwalgyaan.com (hereinafter referred to as "Platform").
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India.
If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Some of the sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc., all of the above being in accordance with applicable law(s).
We may also collect data related to your transactions on the Platform and such third-party business partner platforms.
We use personal data to provide the services you request, enhance customer experience, resolve disputes, troubleshoot problems, inform you about offers and updates, and protect against fraud and other criminal activity. We may also conduct marketing research and analysis.
We may share your data with affiliates, sellers, logistics partners, payment service providers, and law enforcement if required. We are not responsible for third-party privacy policies and encourage you to read them before disclosing any information.
We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or misuse. However, transmission over the internet is not completely secure, and users accept the inherent risks.
You may delete your account through your profile settings or by writing to us. We may retain your data for a period necessary for legal or operational purposes, or for fraud prevention and analytics.
You may access, rectify, and update your personal data through the Platform.
By using our Platform or providing your information, you consent to its collection and processing. You can withdraw your consent by writing to the Grievance Officer. However, such withdrawal will be subject to the Terms of Use and applicable laws.
We may update this policy from time to time and notify users as required.
Name of the Officer: Pijush Chakraborty
Designation: Escalations Officer
Company Name: Ujwal Gyaan Private Limited
Address: CD 159, Salt Lake, Sector 1, Kolkata 64
Contact us: +91 7596-926127
Time: Monday - Friday (9:00 - 18:00)
Phone: +91 8062980104
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